No Shows Report

The No Shows report lists all guests who were due to check in but did not, during a specific date range.

Note: The information included in the report is based on (and therefore requires) running the Night Audit, which changes the stay status from "RESV" to "NSHO" for all applicable folios.

Once generated, the report provides a detailed list of the guest name, confirmation number, stay dates, rate, rate plan, VIP status, room type, room number, number of rooms and Adults/Children/Youths, deposit information, comments, and the guest address and phone information for the selected date range.

The No Shows Report command is found in the Room Reports section of the Reports Menu.

 

 

 

To reach the Reports Menu:

 

The Reports Menu can be accessed by clicking the Reports icon on the Action Bar:

Action Bar for Skyware Systems with words

OR

Full Menu

Click the icon on the left for the Full menu.

Full Menu Icon

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table

From the Status Section, select Reports.

Status section of Full Menu with Reports option selected

 

The Reports screen is divided into four sections, Room Reports, Revenue Reports, Managers Reports and Other Reports.

Reports Menu screen

The No Shows Report command is in the Room Reports section.

Room Reports section of the Reports Menu with the No Shows Report command selected

 

When selected, the No Shows Report screen will open.

No Shows Reports screen example

Date Range: You will need to specify the Date Range for the Report. This range identifies the dates for which a stay status was changed from RESV to NSHO.

From: Use the drop-down menus or the calendar icon to select the Date you wish to have the reporting begin for the report. By default the Date selected is today's Date.

To: Use the drop-down menus or the calendar icon to select the Date you wish to have the reporting end for the report. By default the Date selected is today's Date.

 

When finished, click the orange button Show Report.

No Show Report example

When generated the report shows a very detailed list of the information for each No Show, including the guest name and confirmation number, expected arrival and departure dates, rate, rate plan, VIP status, room type, room number, number of rooms and Adults/Children/Youths, deposit information, any comments, and the guest address and phone information, guest type and segment, and if there is one the company associated with the no show.

 

By default, the report is generated in PDF form and opens in a separate browser window. From there you can select to save or print the report, among other options. You can, instead, check the Generate report to excel checkbox to generate the report in HTML for downloading to Excel instead of PDF. The information in this case will then be correct for importing into another document rather than immediate viewing.

NOTE: The generated report appears as a pop-up window through your browser. If your browser is set to block pop-ups, you may receive a warning banner at the top of the browser. Click this banner and select to allow pop-ups so that you can view the report.

 

Date Updated April 14, 2021